The CBC Ombudsman looks into complaints about CBC news and current affairs content. It doesn’t matter if you read it on cbcnews.ca, or heard it on CBC Radio or watched it on CBC Television or it showed up on social media (within the last 12 months) – if it deals with news and current affairs, you are in the right place.
We also deal with stories on current issues of public controversy that are produced outside of CBC News. News content in CBC sports or arts or any other specialty programming also falls within the Ombudsman’s mandate.
You simply have to fill out the form below, and we will be back in touch with you.
If you have a complaint about a hockey broadcast, entertainment programming, scheduling, advertising or transmission, then the Ombudsman can’t help you. But here’s the link to a place that can: http://www.cbc.ca/contact/
If you click on the link, it will take you to Audience Relations. From there your complaint, concern or query will be directed to the person or department that can help you. For non-journalistic complaints: CBCFeedback@cbc.ca.
We get asked a lot about the Comments that appear on the news website (cbcnews.ca). The comments are not part of the journalism, and are moderated by an outside company under the guidance of CBC. The Ombudsman does not have jurisdiction over comments that follow stories on the websites. You can address those concerns to the address above as well.